Refund Policy

We review eligible returns of new HydroJug products by mail, including both faulty and non-faulty purchases; exchanges may be requested as well.

Eligibility after receipt

Make the request within 30 calendar days of delivery. A defect, breakage, missing part, wrong shipment, or substantial listing difference can be considered. If the item has no defect, a changed preference or mistaken choice can still qualify when it is new, unused, and in original condition. Mandatory consumer protections continue to apply.

Start with an authorization request

Write to abeyawak91@gmail.com with the order number, checkout email, and an explanation. Preserve packaging and components, and provide photos or video for a merchandise problem. Do not mail goods before we approve the request. We then supply the proper return address and directions rather than treating the General correspondence address as a warehouse.

Postage and charges

The original parcel contains a free prepaid return label. For an approved return, use that included label with the confirmed instructions; its return-postage charge is not passed to you. If the label is not in the package or has been misplaced, ask us for assistance. We charge no restocking fee.

Available outcomes

An exchange depends on review and replacement inventory. We process and initiate an approved refund to the original payment method within 10 days. The time until it appears on an account is determined separately by the bank or payment provider.